Track My Order
Please enter your tracking number below. If your tracking number doesn't work feel free to contact us at info@carticenyc.com
Tracking FAQs
Why is my tracking number not showing any information?
Why is my tracking number not showing any information?
Tracking information may not show up right away because your package is initially handled by our shipping partner, YDH/JSExpress, before it is passed on to USPS for final delivery, where the tracking will show up then.
Why is there no tracking update?
Why is there no tracking update?
Due to the backlog caused by weather disruptions like hurricanes, USPS and our shipping partner YDH/JSExpress have been facing delays in processing and updating tracking. Even though the tracking information may seem static, your package is still making its way to you.
USPS says they don’t have my tracking number. What’s the issue?
USPS says they don’t have my tracking number. What’s the issue?
Sometimes USPS tracking won’t show until they have physically received the package from YDH. Due to weather-related delays and high shipping volumes, this handoff can take longer than usual. We assure you, your package is on its way.