FAQs
Ordering & Payments
How do I place an order on the Cartice website?
How do I place an order on the Cartice website?
Visit our official website, browse our collections, and select your preferred items. Click 'Add to Cart' and proceed to checkout. Fill in your shipping details, choose a payment method, and complete the transaction. You will receive an email confirmation with your order details once the payment is processed.
What payment methods does Cartice accept?
What payment methods does Cartice accept?
We accept major credit cards (Visa, MasterCard, Discover, American Express), Apple Pay, Google Pay,=. All transactions are securely processed to protect your financial information.
Can I modify my order after I've placed it?
Can I modify my order after I've placed it?
If your order has not yet been processed for shipping, contact customer support to request modifications, such as changing the color of your watch or updating the shipping address. Once the order is processed, modifications are no longer possible.
Customer support: info@carticenyc.com
What should I do if I didn't receive a confirmation email or tracking number?
What should I do if I didn't receive a confirmation email or tracking number?
Check your spam or junk folder. If it's not there, contact customer support with your order details to ensure your order was processed correctly. In many cases, an incorrect email address may have been entered at the time of purchase, and our team will assist in updating it for you.
Customer support: info@cartice.com
What currency are the prices on your store listed in?
What currency are the prices on your store listed in?
All prices on our store are listed in USD (United States Dollars). If you are shopping from outside the U.S., your bank or payment provider may apply a conversion rate based on your local currency.
Shipping & Delivery
What shipping options does Cartice offer?
What shipping options does Cartice offer?
We provide two shipping options:
- Standard Shipping: 10-15 days
- Express 7–12 business days
- Priority Express Shipping: 5–10 business days
All orders require 1–3 business days for processing before shipping. Weekends and holidays are not included in these timeframes.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number on our tracking portal to get real-time updates on your shipment’s status.
Tracking portal: https://www.carticenyc.com/apps/track123
Why isn’t my tracking number updating?
Why isn’t my tracking number updating?
Tracking information can take up to 72 hours to update. If there is no movement after this period, contact customer support for assistance.
Customer support: info@carticenyc.com
My package is delayed or seems lost. What can I do?
My package is delayed or seems lost. What can I do?
If your package is delayed beyond the estimated delivery time, check the tracking details. If the tracking status does not change, contact customer support. Lost packages may be eligible for a replacement or refund, subject to verification.
Customer support: info@carticenyc.com
My tracking status shows ‘Delivered,’ but I haven’t received my order. What should I do?
My tracking status shows ‘Delivered,’ but I haven’t received my order. What should I do?
Check with neighbors, your mailbox, and the local post office. If you still cannot locate the package, contact customer support to initiate an investigation.
Customer support: info@carticenyc.com
What should I do if my order is returned to the sender?
What should I do if my order is returned to the sender?
If your order is returned due to an incorrect address, contact customer support to arrange a reshipment. Additional shipping charges may apply.
Customer support: info@carticenyc.com
What if my package is stuck in customs?
What if my package is stuck in customs?
Customs processing times vary. If your package has been delayed in customs for more than a week, contact customer support for assistance.
Customer support: info@carticenyc.com
What should I do if my order has been returned to the sender by the carrier?
What should I do if my order has been returned to the sender by the carrier?
If your order was returned due to an incorrect address or carrier issue, contact customer support to arrange reshipment. Additional fees may apply.
Customer support: info@carticenyc.com
What is Shipping Protection, and should I purchase it?
What is Shipping Protection, and should I purchase it?
Shipping Protection is an optional add-on available at checkout that provides full coverage for lost, stolen, or damaged parcels. If you choose to purchase Shipping Protection, we will replace or refund your order in the event of any shipping issues. However, if you opt out of Shipping Protection, Cartice is not responsible for lost, stolen, or damaged packages once they have been shipped. We highly recommend adding this coverage for peace of mind.
Returns & Exchanges
What is the Cartice's return policy?
What is the Cartice's return policy?
If you need to return your order, just let us know within 30 days of delivery, and we’ll be happy to assist you! You can view more details on our Return Policy Page
How do I initiate a return?
How do I initiate a return?
Contact customer support with your order details to receive a return label. Once we receive the returned product, your refund will be processed within 3–5 business days.
Customer support: info@carticenyc.com
Can I exchange a product for a different model?
Can I exchange a product for a different model?
Yes, exchanges are allowed, but a $15 USD exchange fee per item applies. If the new watch is of higher value, you will need to pay the price difference.
Product & Quality Assurance
What should I do if my jewelry arrives damaged or defective?
What should I do if my jewelry arrives damaged or defective?
Contact support with a video or photos showing the issue. We will offer a replacement.
Customer support: info@carticenyc.com
What happens if I receive the wrong item?
What happens if I receive the wrong item?
If you receive an incorrect watch, contact customer support immediately with photos. We will correct the issue by sending the correct product.
Customer support: info@carticenyc.com
How should I maintain and care for my jewelry?
How should I maintain and care for my jewelry?
Keep your jewelry dry and avoid exposing it to extreme temperatures. For metal bracelets, wipe with a soft cloth regularly.
Additional Care Tips:
- Remove jewelry before swimming, showering, or exercising to prevent water damage and tarnishing
- Store pieces separately in soft pouches or jewelry boxes to avoid scratches and tangling
- Apply perfumes, lotions, and cosmetics before putting on your jewelry to minimize chemical exposure
- Keep jewelry away from direct sunlight during storage to prevent fading or discoloration
Following these simple care instructions will help maintain the beauty and longevity of your Cartice pieces for years to come.
Is this the actual product I'll receive or just promotional images?
Is this the actual product I'll receive or just promotional images?
All our product photos and videos feature the actual Cartice watches we sell. We don't use stock images or misrepresentative content. What you see in our product images represents what you'll receive.
Promotions & Discounts
How do I get the free gifts with my Watch?
How do I get the free gifts with my Watch?
Important note for bundle promotions with free gifts: Watches that come with free chains and bracelets (like our 4th of July 70% OFF bundles) cannot be mixed with other chains or bracelets. You must select from the specific chain and bracelet options included with that watch bundle. To receive the free gifts, you must order directly from the promotional bundle page—ordering the same watch from a different product page will not include the free gifts.
For our current 70% OFF promotion: Each watch comes with pre-selected free chain and bracelet options. You cannot substitute these items or add different accessories. The free gifts are only available when ordering from the specific promotional bundle pages during the sale period.
Customer support: info@carticenyc.com
How does the Buy 1 Get 1 Free chain promotion work?
How does the Buy 1 Get 1 Free chain promotion work?
For our Buy 1 Get 1 Free chain promotions, add any eligible chain to your cart and the second chain of equal or lesser value will automatically be discounted at checkout. You can mix and match different chain styles as long as they're both part of the BOGO promotion.
Important restrictions:
- The promotion only applies to standalone chain purchases, not chains that come as free gifts with watch bundles
- You cannot use BOGO chains with watches that already include free chains (like our 70% OFF bundles)
- The discount applies to the lower-priced chain when selecting two different chain values
- Both chains must be added to your cart for the promotion to activate
- This promotion cannot be combined with other chain/bracelet offers
To get BOGO chains: Browse our chain collection, add two eligible chains to your cart, and the discount will apply automatically at checkout. Make sure you're ordering from the regular chain product pages, not from promotional bundle pages that already include free accessories.
Customer Support
How Can I Contact Cartice Customer Support?
How Can I Contact Cartice Customer Support?
You can reach out to our email: info@carticenyc.com
Our team will respond within 24 hours.